Refund policy

# Return and Refund Policy

Thank you for shopping at Galaxy Impact. If you are not entirely satisfied with your purchase, we are here to help.

## 1. Return Window
You have 30 days from the date your item was delivered to request a return. Requests made after this 30-day window will unfortunately not be accepted.

## 2. Return Conditions
To be eligible for a return, your item must meet the following criteria:
* The item must be unused, unwashed, and in the same condition that you received it.
* The item must be in its original packaging with all tags and labels attached.
* You must provide the receipt, order number, or proof of purchase.

## 3. Final Sale & Non-Returnable Items
The following items cannot be returned, exchanged, or refunded:
* Items marked as "Final Sale" or bought during clearance promotions.
* Gift cards.
* [Optional: Perishable goods, intimate items, or custom/personalized prints].

## 4. How to Initiate a Return
To start a return, please follow these steps:
1. Log into your customer account portal on our online store or contact us directly at [Insert Support Email Address].
2. Provide your order number and the specific reason for your return request.
3. If your return is accepted, we will send you instructions on where and how to ship your package. 

## 5. Shipping Costs
* Customers are responsible for paying their own return shipping costs. 
* Shipping costs from your original order are non-refundable. 
* If you receive a refund, the cost of return shipping will be deducted from your final refund amount.

## 6. Refunds and Processing
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. 
* If approved, your refund will be processed automatically.
* The credit will be applied to your original method of payment within [e.g., 5-10] business days.
* Please note that your bank or credit card company may require additional processing time to post the refund to your account.

## 7. Damages and Issues
Please inspect your order upon reception. Contact us immediately at [Insert Support Email Address] if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

## 8. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to us at:
* Email: [Insert Support Email Address]
* Phone: [Insert Phone Number, or remove if not applicable]